Tag Archives: communication

Mind your language

Roscoe is one of those children who works hard at staying just on the right side of the rules.  So when he was a slip of a boy I became concerned about the amount of his school mates who apparently were using the  ‘F word”.  Upon some gentle probing, it turned out that in the world of Roscoe this word was “idiot”.

Years later and still trying to inspire him to read books and so improve his command of the  English language, as well as laugh through my speech therapy, we devise a game to only be played with all the windows up in the car; to go through the alphabet and shout at the top of our voices all the profanities we know that begin with that particular letter.  What a stress relief, and so much fun, as all the naughty words that would never normally be spoken are expressed joyfully and with impunity.

IMG_0782He knows these words are not to be used in everyday conversation but it seems to be a right of passage of teenagedom to ‘talk dirty’ in front of your friends.  I stand on the cliff top this evening watching him learn to surf with a bunch of school friends and the winds carry a clear bell tone of colour which causes an inward wince. Occasionally, he will use a colloquialism for a body part or sexual act and always I try to ignore it, so the word loses its power.

For words are powerful, and used often enough they gradually become part of the lexicon.  So I am not surprised to see the chants of ‘Fake News’ against some of our media outlets in the UK.  The concept has taken hold.  But I’m shocked that Laura Kuenssberg, the BBC political editor, has to bring a close protection bodyguard so she can do her job and report from the British Labour Party conference.  Since when can reporting and often repeating the words being used at party political conferences create such hatred as to incite serious death threats?  What is happening to our democracy?

I’m guessing the same factions are responsible for hateful banners spewing slogans such as ‘Hang the Tories’ and for the need for police cordons and tear gas due to the violent demonstrations at the Conservative Party conference last week.

I am no fan of either political persuasion and have no affinity for any political party, preferring to vote at the time for those who I think will be best for our country and democracy in the following 5 years.  I’ve never slavishly followed a pop band, artist or team to the extent that I lose common sense or a broader belief in the good of humanity.  But the words and rhetoric being used by people, often those in positions of power and authority,  and then regurgitated across the slew of social media channels is starting to shift many peoples’ perceptions of common decency.  What is interesting is this language – its pattern, tone and style – belongs in the playground where children call each other idiots.

IMG_0780All good communicators know it’s harder to write headlines for the Redtops than the Broadsheets, to appeal to the working man as well as his middle manager. But it’s a lazy communicator who chooses to appeal just to the masses, as the herd mentality will never create a long-term sustainable solution; they become too preoccupied with belonging.  Great ideas and solutions come from thinking differently and speaking out; even if people disagree with a decision or view, if it’s explained well and understood, there is a better chance of bringing people together and of their working for the greater good.  Understanding your audience and communicating thoughts and ideas to those who may not be of your political persuasion, education or social class is a real skill.  Done well, it can shift thinking and perception.

But the audience itself has to be prepared to listen; communication is a two-way dialogue.  Currently there seems to be a shift away from informed arguments using a wide array of language and proper terminology towards  a style of populist simplified language and discourse.  Trump is a fabulous example of this.  The educated classes snigger about “bigly”, “believe me”, “sad”  and the corresponding staccato short sentences and rambling colloquial speeches.  But love him or loathe him, he connects.  The American heartland have someone they believe represents them.  Contrast this with the oratory power of Tony Blair who before Iraq was considered to be one of our more persuasive statesmen.  He puts forward a very reasoned argument for remaining in the European Union but his way of communicating his thoughts and ideas – correct terminology,  longer sentence length, and elegant phrasing of concepts and ideas,  the very patterns of his speech demonstrate his knowledge and experience yet makes him sound out of touch with populist sentiment.

The world has become smaller with the use of the smartphone.  Twitter often shares breaking news faster than the news wires, 240 characters of information or 2 minutes of video hits screens around the world as events happen.  The audience begins to accept this is how they consume their news.  They begin to believe that they don’t t have time to sit and read a long explanation of facts, detail and informed opinion.  And when the 24 hour news channels churn out yet another panel of never heard of before ‘experts’, how many of the audience switch off their listening capacity?

But this can be dangerous when you are trying to educate and connect with big concepts – Brexit; foreign policy relations with North Korea; Middle East politics; GDP deficits; economic drift; gun control; the need to change prime ministers and presidents; big business versus the European Union…

These are concepts and issues which require reasoned thinking, strong debate and informed intellect,  They require a balanced tone of voice and language accessible enough for all to understand.  They require credible voices not populist rhetoric and sound bites.

The combination of social media, smart phone usage, Trump and an increasing proliferation of 3 minute sound bite reporting, is beginning to change our language and our tolerance for listening to and considering alternative arguments.  News reports, satirical TV shows, social media updates are becoming simplified, more partisan, more divisive.  And every news report which contains obvious bias weakens our democracy and the opportunities to raise our children to think beyond narrow confines.  Rich, informed and expressive discourse does much more than convey a story – it sets a tone, provides a social structure and enables a sense of belonging while allowing healthy division and debate.

Guarding our democracy and the right to informed free thinking and speech is what our grandparents and great grandparents fought for.  It is woven into the very fabric of our modern-day life.  So let’s stay away from indifference, divisive language and belittlement.   The language we choose to speak, the language we choose to listen to, the language we chose to emulate and pass on is  our responsibility,  Let’s not leave it to others to shape our society and the world view,

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Let’s not be idiots.

 

 

 

Small things matter

I have often been regarded, and probably regarded myself, as a big picture thinker. A strategist, able to look beyond the initial horizon, sometimes accused of seeing a horizon that no one else is looking at!! All of this scenario planning, future gazing, strategising, data interpreting, means that sometimes, I forget it’s the little things that really matter.

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I once received a great piece of feedback from one of my team. To start talking at the beginning of a thought, rather than starting a conversation in the middle, assuming that everyone else has made the connections or had similar thoughts.  (On reflection, this is brave and invaluable feedback – imagine how crazy some of my conversations must have been before I accepted and owned this behaviour?!)

And in the hurly burly of day-to-day corporate existence when time is short, information is plentiful and decisions and actions are taken at break-neck speed, it’s easy to explain such behaviour away.comms speech

But feedback like this pulls me up short and I  start to make time to think ahead about the purpose of the conversation and the outcome I’m looking for before any discussion happens, rather than at the point of communicating.

By being off sick and having time to reflect, I’ve realised I need to consider this feedback more broadly, beyond the singular  dimension of relaying a thought, idea or request, through speech or voice interaction.  For honest and real communication happens at the level of  how, not what.  Actions and behaviours (the how of communication) convey emotion, intention, values and beliefs far better than speech alone.Meraberain research

And time and circumstance gives me the opportunity to see and, experience, the how of communication in so many small and sometimes seemingly insignificant ways.

So I am more grateful and appreciative of;

The girlfriend, my first hospital visitor (apart from Craig), who comes bearing small arnica tablets which she proceeds to pop into my mouth (ignoring the nil by mouth  sign above my bed!) and for the time she spends creaming my face with moisturiser  when I look like a wreck and my halitosis is at its very worst.

For others who turn up during incredibly busy periods in their lives armed with gifts, magazines and flash cards to save my voice (these cause much hilarity in the hospital ward when I keep holding up the “need more gin” card).
Mr popper penguins 2For those who let me gatecrash their short, time-bound Christmas celebrations, when I’m straight out of hospital, with such grace and love and the others who come to the house that evening to hang out, cook and clean, watch bad movies and help me feel human again.

For those who arrive  bearing soup, foodstuffs and sustenance, for the many flowers I receive which brighten up every room, and for all the girlfriends who wash and style my hair during my initial weeks back home.

For the invitation  to join another family’s Christmas day celebrations and Christmas dinner . This truly tremendous and selfless Christmas gift  was gratefully taken up, greatly appreciated and thoroughly enjoyed.

For family, who come and stay and entertain Roscoe, clean the kitchen and generally pitch in with our revised family life – the house feels so empty and quiet now they’ve gone home.

For those who have Roscoe ensuring he never has to see me in hospital and to give me a break from his boundless enthusiasm for life,  who care for him as if he is their own, washing and ironing his clothes, feeding him and keeping him safe.

sloeginFor the exclusive home-made sloe gin which nearly causes me to fall over after one small glass.

For the silk scarves and chocolates which soften my neck and fatten me up, and for the walking companions who stoically  ignore my slurry communications and keep me talking.

For those who just drop in – when did we learn not to do this? Friends who drop by on the off chance are such welcome distractions to daily life.

For Roscoe, who is now  opening and closing my car door, carrying my provisions, slowly starting to do more for himself at home and who frequently asks if I’m okay.

For all the support,  advice, encouragement and guidance that comes from many different conversations.

For the cards, some sensible, most downright rude and hilarious which adorn my bookcase shelves and cause me to smile.

For the tribe who keep up the Whatsapp chats which keep me on track each day.

And for my husband who demonstrates in so many ways how much he loves and cares for me, without saying a single word.

I continue to  learn that it’s the little things I see, experience and do which  create the biggest waves of appreciation and joy.  Sometimes, all it takes is a look, a touch, a card, a word, a smile,  a text, a call, an email.

Most of the time, it’s the time itself, making the time to think of someone other than yourself, which creates the greatest impact.

When this comes from a place of care and openness, a place within yourself for another, it truly is a gift of love.

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